Theres no charge for most engineer visits. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. I have a line fault that needs to be fixed. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Starting salary is poor, but you'll reach the higher rate after 3 years. Although I would guess your fault will probably be picked up on Monday morning. CDM Expert - Asset & Inventory Management - BT - LinkedIn Some modules are disabled because cookies are declined. But opting out of some of these cookies may affect your browsing experience. Contact BT for help and support with your BT broadband, TV, home phone or mobile. You'll find up-to-date details of all charges and pricing information in BT Price List. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. The cookie is used to store the user consent for the cookies in the category "Analytics". 13h08. Send us your details and we'll be in touch as soon as we can. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. New Phone Installation for Broadband | How Long Does it Take? What's A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? . Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. bt openreach working up a pole today. Openreach Civil Engineer Interview Questions | Glassdoor Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Delayed repair following loss of service. My Background as a Phone Engineer in Southend. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. This is simply not true. Well let you know how quickly you could be up and running when you order fibre broadband. The live chat person wasn't at all helpful and actually closed the chat without resolution. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Damage to equipment within your premises caused by lightning or power surges. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. The phone stopped working, and our broadband was down for about three hours but then came. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. It says: Were very sorry about the problem with NJs broadband service. But it changed its tune when the Observer got involved. 2023 BBC. We need our broadband but have been told that it could take days to fix. Accept cookies to experience the full functionality of this page. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. To change your appointment: You can also easily change engineer appointments using the BT Business app. The cookies is used to store the user consent for the cookies in the category "Necessary". Monday 9th June 2014. Need to change your appointment? This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. You might not need a visit, just the right advice and help to identify the problem! You also have the option to opt-out of these cookies. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Read about our approach to external linking. and. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. these comments are my own and in no way represent any company that i may or may not be linked too. Your just as rude! Openreach to hire 5,000 engineers to bolster broadband rollout | BT This cookie is set by GDPR Cookie Consent plugin. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. on Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Depending on the type of fault and the stage we're at in repairing it, you can do this online. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on 10 reasons to work for BT Openreach. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Contact BT | Call us or chat online | BT Help BT Openreach apprentice engineer Thomas (Tom) Dickenson. BT argued that you still received a partial service. 'Openreach' Engineer walked out after unable to re - BT Community If you already have an ONT, its very quick to get connected. I know this because I have 26 years of experience tracing all kinds of faults. Normal for Openreach is 5 days a week 7.12hours a day. Was the First Engineer who the complaint was about actually a Qube Engineer? Well arrange a convenient appointment when both you and the engineer are available. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. View Vacancy : Openreach Trainee Engineer (BT) - Planit Working from home no service passing the buck. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Call us on0800 800 150to discuss your installation. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). 1. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Theyll aim to do this within 5 working days of you placing your order. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. An engineer will install an ONT at your premises to connect to the nearby fibre cable. There's more to Openreach than meets the eye. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Skype involved a presentation, then a capability and suitability assessment. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Solved: Invisible hole diggers - BT Community - BT Broadband Caught between BT and Openreach over our cut telephone line Their service has stopped working and it is not fully fixed after two full working days. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & If you aren't available, someone over 18 will need to be around. You were left wondering if this was just a temporary fix. Register (or login) on our website and you will not see this ad. 01-04-2021 01-04-2021 Interview. "These are the same workers who kept the country connected during the pandemic. Contact from abroad. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Phone Engineer My background-why I left the BT Openreach Job I loved Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Openreach | LinkedIn & Broadcast. You can view these money saving ideas by clickingHERE. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. How to report a BT line fault or broadband fault. The installation takes around three hours and the Openreach engineer will need access to your property. Asked 22 May 2022 He has sturdy life goals and knows where he wants to go. Simon Donegani - CER / Field Insights - North England - Openreach So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Openreach hiring Openreach Engineer - Trainee in London, England I could not recommend working for BT Openreach at all. Openreach aims to connect 20. The fault isnt due to fair wear and tear. Ask questions and share tips with other people 24 hours a day. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. They will try and get you . Do openreach/ BT engineers work 24/7 ? Ex open reach engineer here, up until 5ish years ago. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Answered 26 October 2019 You will work long hours and not get paid for them . Lost or stolen. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Compiled by Patrick Collinson. Well, by fiddling around on the Internet you have found me! Ask questions and share tips with other people 24 hours a day. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. You can view these money saving ideas by clicking HERE. Civil's don't have to give the hrs travel time as you have to start at a yard. These cookies ensure basic functionalities and security features of the website, anonymously. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own Damage caused during a break in to your premises. First, Openreach will send an engineer to assess how much work is needed. This field is for validation purposes and should be left unchanged. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. 22h. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Within 10 working days, Openreach will have completed their survey. 22h52, Hi. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Just click on. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. First, Openreach will send an engineer to assess how much work is needed. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. The engineer said you should only have one line and said to get rid of the other. They will discuss this with you before starting any work. BT won't send no one out because @SkyHelpTeam are my provider. BT. It could be Sky's Openreach account number, for the details that ISPs have given them. Hey,@zoni23welcome back to the community. That's usually four or five days a week between Monday and Sunday. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Civil Engineer Jobs | Openreach Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Super helpful and knowledgeableman. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Do openreach/ BT engineers work 24/7 - thinkbroadband BT Openreach was established in 2006 . I also get time for classroom learning which hopefully . As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". BT Openreach Engineer - if you can't book a visit try an independent It's back to the future trying to get my BT broadband to work If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Myself and my team cover the whole of the UK. Daniel Mark - Area Manager - Openreach | LinkedIn Working at Openreach: 444 Reviews | Indeed.com Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 This could be when: We only charge for repair work on a small number of fault reports. 30-03-2021 Openreach creating 5,300 new jobs to speed fibre rollout If a charge is likely, well let you know. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review.