2-3 Three Rivers Business Centre, Felixstowe Road. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Way better to just buy the tickets directly from the ferry companies themselves! Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. What are my rights if my ferry is delayed or cancelled? Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. Please don't hesitate to contact us, if you have any queries. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. If youre booking a ferry with Brittany Ferries go direct! Don't really get your point. shocking service. All the information you need on ticket changes, cancellations and refunds is here. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. Thank you for booking with Direct Ferries. Refunds are always issued to the same credit / debit card that you used for your booking. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line Find information about Direct Ferries at directferries.co.uk I have already picked up my ferry tickets. Buying a ticket was easy but now to see how the experience on board will be in a few months! I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. But, although they sent a confirmation, they make it clear that it's not a ticket. I am now writing direct to their registered office. Ferryhopper has its own terms of use, which you can read here. Londra, Inghilterra, Southampton SO19 6AJ England. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. We are both english and always lived in England Direct Ferries have no phone available to discuss. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. The money being shown on day 5 as having been taken by FerriesDirect. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. You can also discover ports and routes available. Follow the Ground Transport signs and directions in your app to get to the location. You should thus make sure that all details are written correctly. It's now a month later and they still haven't refunded me! Kind regards, Maya from Direct Ferries. Dear Donal, Many thanks for your review! However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. As a result of the above incident, my BRP (resident permit) was also stolen. If you make an amendment request through My Account the amendment fee is only 10/10. I will rather swim than use the useless company again. 100% of travellers recommend this experience. Do not use these guys EVER. DIRECT FERRIES With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! If your question isn't answered then please Contact Us. WebScore: 4.3/5 (13 votes) . My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. Kind regards, Maya from Direct Ferries. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Add passengers: pay for additional passengers. Prices are life and always changing. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. Amendments can only be made prior to the sailing date which in this case was never requested. What if I don't know the plate number of my rental car? Using this company, in this instance. 2023 Trustpilot A/S. I will never use this company again Report this review Rent-to-own and financing options allow you to get the trailer you need within your budget. Re: Uber service at RSW 5 years ago. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. Dear customer, Many thanks for your review! It's now a month later and they still haven't Heres to fair winds on our crossing! I had the same problem with P&O and vouchers. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. We booked with Direct Ferries, tried to amend it a few weeks before travelling. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Bookmark. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. When cancelling via phone or email the cancellation fee is 30/35. Direct Ferries Will not book with them again. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. No DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Please note that online requests for ticket changes can only be processed during business hours. The prizes changes after you first buy the ticket. Bought wrong ticket because they shower wrong results. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. We are very sorry that you are not happy with our service. We did so with Britanny Ferries. The transaction currency used on our website is the euro (). Click on a category below to reveal the related questions. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? It goes against our guidelines to offer incentives for reviews. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Can I cancel them and get a refund? Direct Ferries Limited has its registered office in London, United Kingdom. Irish Sea: sail with your camper, for less! There is no one I can speak to. On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. Learn when you may be eligible for a refund and how to request reimbursement. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Compare prices, times and shipping companies for your ferry using our price search. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. Booking was quick and easy! Rent To Own Storage Buildings In Florence Sc Dear customer, Many thanks for your feedback! Seriously this is basically a scam. If the system detects something that potentially contradicts our. Estimated growth return on investment of at least 8%. Months later, it is impossible to get a refund. Frequently Asked Questions - Direct Ferries On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. !Their phone number is turned off for incoming calls!!!WHY????!! Up to 1 million prices are checked every day with more than a million crossings arranged each year. Go direct to the ferry operator. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Open tickets are valid for up to 12 months from booking date (see ticket conditions). Direct Ferries Reviews | Read Customer Service Reviews of How cool is that? However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Rsw Airport Uber PickupAirports now have specified pick-up Dont understand that. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Ferry In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. sorry about that, in that case I would definitely hold out for cash. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. Ferryhopper applies a small modification fee of 6 (euros) per booking. Ferry delay compensation. Direct Deposit (Electronic Funds Transfer I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. Maybe down to mobile network delays but thought I should let you know. Made the booking and ended up feeling very happy that it was so easy. No refund will be given. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Not using e-file? Googled other phone numbers - all disconnected. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. You are using an out of date browser. Our team checks each review posted on the site disputed by our community as not meeting our. It is impossible to contact them and they are basically holding my money! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please don't hesitate to contact us, if you have any queries. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. The booking process was straight forward and I received my eticket without issue. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Please react urgently on my requests. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. CT17 9TJ Will I get a refund if I cancel my booking? Coronavirus outbreak Q&A: advice for travellers - Which? News However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. All went well hope its the same when we arrive in Barcelona. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. Thank you for booking with Direct Ferries. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. What terms and conditions apply on my ferry ticket? We also ensure all reviews are published without moderation. They charged me 79.00 to cacel a booking. Our team will cancel your tickets and process your refund request. How can this even be possible. What attractions are near Direct Ferries? You have been added to the directferries.co.uk mailing list. I could find no way to contact other than amendment. We remain at your disposal. The reservation is only related to When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Verification can help ensure real people write reviews about real companies. Point blank refused and they sent a refund without any messages to inform me. WebMessages 12. My service experience was awful. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Booked Algeciras to Tangier Med recently using FRS. Could be a little clearer to help new customers. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Direct Ferries Reviews | Read Customer Service Reviews of More expensive but very safe an helpful.Thank you for your replay. Royal Grammar School Guildford Term Dates The Royal If you are outside of Athens (e.g. Kind regards, Maya from Direct Ferries. Just going round and round in circles with their staff via email. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. I have bought it carefully, I have checked my email, spam etc. I will avoid any dealings with them again. We also ensure all reviews are published without moderation. Please note that a small cancellation fee of 6 (euros) per booking applies. The process also differs if you have already checked in online and got your boarding card. You can check your confirmation email or log into My Account to see if you are able to amend your booking.
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